Delivery Shipping times may vary due to the availability of merchandise. Delivery time could take 3-5 working days. Orders are not delivered on the weekends or federal holidays.
We ship worldwide via DHL Express, which has 1 to 2 day delivery time, but could be delayed. We are not responsible for lost or stolen packages or packages delayed by DHL. Every package will have a tracking number so you can check on the www.dhl.com site the exact position of your package at any time. All orders are also fully traceable on the Website by logging in to My account. Please note Customs authorities require us to state the value of the item directly on the package. Customs duties and taxes are payed . Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.
Exchange, Returns and Refund
You can return the items to us at your own shipping cost within 15 days of receipt of the order and we will be happy to offer you an exchange or full refund minus any postage costs, providing the goods are returned in perfect condition as you have not worn, washed or damaged the item(s) or you have not removed the tag from the item(s). Pease note that we will only be able to ship your exchanged goods or refund the full amount once we have received and checked the returned item(s). You will be charged for any additional cost and any additional shipping, taxes and import duties. If you want return an item, please send first immediately an email to email@example.com refering to your order number. Purchased products are exchangeable into a different size and color are based on stock availability. Please note that sale products are non-exchangeable but can be returned with a full refund. LĀU offers a free return service just if the product is flawed or damages. LĀU will pay the shipping cost for returning the products once it has received and checked it. If you receive defective products, please notify us immediately. If LĀU consider the products to be defective, LĀU will make a full refund including shipping costs. Please note that returns are reasonably practicable no later than 15 working days after receiving the goods. When returning please follow the steps below. • send an email to firstname.lastname@example.org with your order number (you could see on your account if you have one or on your order confirmation email) and your preferences (exchange, return, ect) • Send at your own cost and your own shipping method the goods to the adress you find inside your parcel. • Place the item(s) in the original shipping packaging, or any other solid packaging. • Close the packaging and tape it securely. • If you're returning a damaged items we prefer that products are returned through our DHL service to ensure they are protected and insured during transit. In that case, we could reserve a pick up for you.